Letter to Patients
We are writing to let you know that we recently learned one of our computers was stolen. The computer contained a password-protected file with Social Security numbers as well as names, addresses, dates of birth and medical billing codes.
We have no reason to believe that any information has been misused. However, in an abundance of caution, we have engaged Kroll, Inc. to provide its ID TheftSmart™ at no cost to you.
Here is some information about the computer theft: on March 29, 2011, we were informed that a computer was stolen from an employee's car the previous night. The employee was authorized to have possession of the computer. We have reported this to the proper authorities and an investigation is ongoing. We have also taken steps to enhance our security procedures.
Kroll, Inc.’s ID TheftSmart offers you:
- Enhanced Identity Theft Consultation and Restoration.
Kroll provides to you Licensed Investigators who understand the problems surrounding identity theft. Should your name and credit be affected, Kroll will be on hand to help you take the appropriate steps.
- Continuous Credit Monitoring
Monitoring alerts make you aware of key changes in your Experian credit file that could indicate any kind of unauthorized activity over the next year.
Please remember that we have no evidence that any information has been misused.
We encourage you to take advantage of this online credit monitoring, which is provided at no cost to you. Please visit www.idintegrity.com to complete your authorization. If you would prefer to order and receive credit monitoring through the mail, please fill out and return the enclosed Consumer Credit Report and Credit Monitoring Authorization Form.
We regret that this incident occurred. We encourage you to take advantage of these services, which are provided at no cost to you. If you have any questions at all, please call 1-855-401-2640, 9:00 a.m. to 6:00 p.m. (Easern Time), Monday through Friday.
We apologize for this inconvenience.
Sincerely,
Mark Aycock, Executive Vice President
Spartanburg Regional Healthcare System