MyChart Frequently Asked Questions
What is MyChart?
The MyChart patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online. With MyChart, you can:
- Request appointments.
- View your health summary from the MyChart electronic health record.
- View test results.
- Request prescription refills.
- Communicate electronically and securely with your medical care team.
Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
How do I sign up?
Patients who wish to participate will be issued a MyChart activation code during their appointment with their physician. This code will enable you to log in and create your own username and password. Need help? Call our MyChart help line at 1-888-84-Chart.
When can I see my test results in MyChart?
Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.
Why are certain test results not shared electronically via MyChart?
Your provider determines which types of test results are available through MyChart. Further, tests of a very sensitive nature are not released automatically to MyChart.
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic health record at your doctor's office. Ask your doctor to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic health record each visit.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician office by phone if the situation requires immediate attention or dial 911 if there is an emergency.
Can I ask questions regarding a family member from my MyChart account?
No. MyChart offers direct access to your personal health record and allows you to communicate about your health record. Any communication about another individual would appear in your health record not theirs.
Can my spouse and I share one MyChart account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log in to MyChart and from the left menu, go to the Preferences section and select the appropriate option.
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
What do I need to use MyChart?
You need access to a computer connected to the Internet and an up-to-date web browser.