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MyHealth Patient Portal

  • MyHealth FAQs

MyHealth Frequently Asked Questions

Why is the MyHealth patient portal going away?

Spartanburg Regional Healthcare System is implementing a new and improved electronic medical record and billing system called Epic. Epic provides many features, such as the new MyChart patient portal, for our patients and providers that will help us provide an optimal patient experience. MyChart will also provide customized health resources and wellness tools for patients and providers.

What will replace the MyHealth patient portal?

The new MyChart patient portal will replace the current MyHealth patient portal.

When is the MyHealth patient portal going away?

The MyHealth patient portal will remain available for making online bill payments.

What is the difference between the MyHealth patient portal and the MyChart patient portal?

The MyHealth patient portal has limited functions and capabilities. The new MyChart patient portal will allow you to participate in healthcare decisions and play an active role like never before. You will also be able view your medical records, communicate with your care team and much more.

Will the information from MyHealth be transferred over to MyChart?

MyHealth records will not be transferred over to the new MyChart patient portal. The MyHealth patient portal will remain available.

May I transfer the information from MyHealth over into the new MyChart patient portal?

No.

How can I go ahead and get my medical records that are on file with MyHealth?

In MyHealth, you can retrieve your medical record information and save it to your personal computer or device. You may also delete the medical record information, if you wish.

Is there a fee for the new patient portal, MyChart?

MyChart will be a free tool to all of our patients that will allow you to view your medical records, communicate with your healthcare team and much more.

How will I know when it is time for me to stop using MyHealth?

MyChart will be rolled out in three phases this summer and fall. To find out when your physician practice will be activating your MyChart account, click here <insert document that shows Waves 1, 2 and 3.

What is going to happen to all of my information in MyHealth? Will anyone have access to it anymore?

Spartanburg Regional Healthcare System is very conscious of protecting the security of all patient information and we have taken steps to ensure the confidentiality of your accounts. Your health information will always be protected and never shared with anyone outside of your care team.

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