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Spartanburg Regional Healthcare System Visitation Policy

We realize support from visitors is very important to our patients. Therefore, Spartanburg Regional Healthcare System has guidelines to encourage visits from friends and family.

Spartanburg Regional Healthcare System facilities are tobacco free. Therefore, smoking of tobacco products, e-cigarettes, or vaping products is prohibited anywhere on hospital property.

For infection prevention, please always wash your hands for at least 20 seconds before and after visiting your loved one’s room. Hand sanitizer is also available.

We ask that you limit eating and drinking in the critical care waiting areas to beverages and small snack items. For the comfort of our patients and families, eating is not allowed in the Surgery Waiting Room; however, complimentary water and coffee is provided.  Electrical appliances are a fire hazard and ARE NOT ALLOWED (includes crock pots, coffee makers, electric blankets). Snack machines are available in close to each waiting area. Please see your Patient & Visitor Guide or ask any associate for dining locations and hours of operation.

The waiting areas are cleaned daily. Visitors may be asked to leave the waiting area for a short time during cleaning. All personal belongings should be kept to a minimum and on your person at all times.  To ensure the confidentiality and privacy of each patient, please be aware that you may be asked to leave the patient care area and return to the waiting room in an emergency situation.

Spartanburg Regional Healthcare System strives to provide a quiet and relaxing atmosphere for families and friends waiting in the critical care areas. Disruptive individuals will be asked to leave the areas immediately.

Spartanburg Medical Center Visitation Policy

The hospital visiting hours end at 9 p.m. for most patients. However, specialty nursing areas and critical care units have unit-specific guidelines. These departments include, but are not limited to, Labor & Delivery, Neonatal ICU, Pediatric ICU, CCU, CVRU, Medical ICU, Neuro ICU, and Surgical-Trauma ICU. All doors, except those leading into the Montgomery Tower lobby and the Regional Emergency Center, are locked from 9 p.m. – 5 a.m. the next morning.

You can provide more support for your loved one if you have restful and comfortable sleep at home, in a nearby hotel or with friends. If you are an out-of-town visitor, Guest Services can help you find a place to stay in Spartanburg. You may leave a number where you can be reached, and the nursing staff will contact you if it is necessary to return to the hospital. Please use the main entrance in the Montgomery Tower if it is necessary to return to the hospital after visiting hours.

For patients in critical care units, two visitors may stay in the waiting area after normal visiting hours. One visitor may stay with patients in all other areas.

Important Numbers

Chaplains - Available 24 hours a day. To speak with a chaplain, please notify your nurse or patient representative, who will page the on-call chaplain.

Security - Available 24 hours a day. If security is needed, please dial 560-6333.

Guest Services/Patient Representative - Assist you with special needs and concerns. Please ask a staff member to contact a patient representative for you – 560-6600

Hospital Switchboard - ext. 0

Labor & Delivery Visitation Guidelines

• No children under 12 will be permitted unless that child is a sibling.

• All siblings must be accompanied by an adult.

• No one will be permitted through doors without a visitor badge.

• Visitors may rotate outside L&D doors to exchange the visitor badge.

Labor patients: May have 3 visitors

Triage patients: May have 1 visitor per patient

Recovery patients: May have 1 visitor per patient

Critical Care Guidelines

Please help us care for your loved one by supporting the following guidelines:

For visitor comfort, it may be necessary to limit the number of family members per patient, based on available waiting room space.

For the safety of your children and our patients, children under 12 years of age are not permitted.  Telephones are available in the waiting room for local calls. Please keep calls brief as a courtesy to other families. Long distance calling is not available. For patient safety, cellular phone usage is only allowed in the waiting room. All personal items (except toiletries) belonging to the patient should be taken home. Due to infection prevention guidelines, flowers are not allowed in the critical care areas.

Pelham Medical Center Visitation Policy

Visiting hours are 6 a.m.-8 p.m. for most patients. Departments such as the Intensive Care Unit and the Emergency Department at Pelham Medical Center have special visitor regulations. If you need to be in the Pelham Medical Center outside of these hours, please be aware of our after-hours visitation policy. All doors, except those leading into the Emergency Department, are locked from 8 p.m.-6 a.m. the next morning.

After 8 p.m. visitors are required to enter through the Emergency Department and to sign in at the Security office located in the Emergency Department. Visitor identification badges are issued at this location for all visitors wishing to stay after 8 p.m. One visitor per patient is allowed to stay after visiting hours and must have his or her badge visible.

One family member or care partner is allowed to stay with a patient overnight. A care partner is a family member or close friend chosen by the patient to receive information about the patient’s care.

The care partner will serve as a contact among the patient, the doctors and nurses, and other family and friends. The patient may allow other people to receive information by phone about his or her care. For more information, please reference the document “Care Partner and Password Selection.”

Family members or care partners are included in patient teaching as appropriate. Parents are strongly encouraged to be in constant attendance with a minor patient.

The Intensive Care Unit will allow two visitors per room during visiting times for 20 minutes at 9 a.m., 11 a.m., 2 p.m., 4 p.m., 6 p.m., and 8 p.m.

Young children are discouraged from visiting in Intensive Care. Children must be under the direct supervision of a non-patient parent or responsible adult at all times. No person under the age of 12 is permitted to stay after visiting hours are over. 

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