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Physician Portal

Connect1 Physician Portal - Coming October 1, 2016

Spartanburg Regional Healthcare System strives to support physicians by providing interactive tools that make it easier to work with SRHS’s applications.

Current Physician Portal

Login to the current physician portal


Connect1 EpicCare Link Physician Portal

The Connect1 Physician Portal is a secure web-based application designed to connect independent community physicians and providers and their practices to information stored in SRHS’s EMR for their referred and admitted patients.

Access to the Connect1 Physician Portal is a four step process.

  1. Complete and send one SRHS Clinical Access Request Form for each practice to PhysicianAccess@srhs.com.

  2. Ensure physicians and providers review the Connect1 Physician Portal Access Agreement and sign on page 3 as a “Participant.”
  3. One “authorized user” certification form (page 4) of the Connect1 Physician Portal Access Agreement should be completed for each staff member that needs a login to the new Portal. Send these with the Request Form to PhysicianAccess@srhs.com.
  4. After approximately 10-15 days each Participant and Authorized User will receive a letter from Epic with their new log-in User ID and Password to access the new Connect1 Physician Portal.

EpicCare Link FAQs

What is the Connect1 Physician Portal?

The Connect1 Physician Portal is a secure web-based application designed to connect independent community physicians and providers to information stored in SRHS’s EMR for their referred and admitted patients.

As patients receive care from SRHS, SRHS will send you (the physician and/or provider) notifications and updates. You’ll have the information you need to plan patients’ ongoing care and patients will feel better, knowing that you’re up to speed on all the care they receive.

Who is affected by the new Connect1 Physician Portal?

Community users, independent physicians and independent practices who are not employees of SRHS but utilize SRHS services are affected. This includes:

  • Referring and referred-to providers
  • Practice and support staff delegates
  • Practice managers/nurse managers
  • Referral coordinators

Is there a fee for using SRHS’s new Connect1 Physician Portal?

SRHS provides access at no cost.

Is the Connect1 Physician Portal replacing the current Physician Portal?

The new physician portal will be called the Connect1 Physician Portal and will go live with Connect1 Wave 3 on October 1, 2016. The Connect1 Physician Portal will replace the current SRHS Physician Portal.

Will the current SRHS Physician Portal be available after the new Connect1 Physician Portal goes live October 1, 2016?

The SRHS Physician Portal will still be live for records prior to October 1, 2016.

How do I sign up for the new Connect1 Physician Portal?

Physicians and providers will be required to review and sign the Connect1 Physician Portal Access Agreement.

Practice managers will have to submit one access request agreement for the practice and one for each each staff member in need of a Connect1 Physician Portal log-in.

How long will it take before physicians and providers have access to the Connect1 Physician Portal?

Access will be granted to physicians and/or providers within 15 business days following receipt of the completed access agreements.

When may I sign up for the new Connect1 Physician Portal?

Physicians and providers and their practices may sign up for the new Connect1 Physician Portal beginning September 12, 2016.

How will the new Connect1 Physician Portal differ from the current SRHS Physician Portal?

Features of the Connect1 Physician Portal offers include:

  • Easy, paperless referrals; Automatic follow-up
  • Nothing to install – it’s all online
  • Notifications on lab, imaging and test results
  • Information on hospital admissions and discharge summaries
  • Consultation notes
  • Links to PACS images and scanned files
  • Managed access features
  • Quarterly de-activation process for inactive users

How will physicians and practices access the new Connect1 Physician Portal?

Access to the Connect1 Physician Portal will remain the same as the current SRHS Physician Portal.

Is training available for the new Connect1 Physician Portal?

Yes. Computer-based training is encouraged; however, it is not required for access. Information on education and training is available in the EpicCare Link Quick Start Guide.

Who do I call if I experience problems with the new Connect1 Physician Portal?

Technical issues (such as password resets) should continue to be reported through the Help Desk as with other applications by calling 864-560-4357 (HELP).

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