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Virtual Care

  • FAQs About Virtual Care

Frequently Asked Questions

What is SRHS Virtual Care?

SRHS Virtual Care is a faster, easier way to see a doctor during the evenings and on weekends. You can log on for a video visit anytime on your smartphone, tablet or computer. It’s easy to use, private and secure. It’s free to enroll and costs $49 per visit.

SRHS Virtual Care is powered by American Well and offers:

  • Your choice of trusted, U.S. board-certified doctors
  • Peace of mind with a doctor “on call” 24/7 to provide quality care
  • Consultation, diagnosis, and prescriptions (when appropriate)

SRHS Virtual Care can be used any time, day or night. It’s perfect when your doctor’s office is closed or you’re too sick to see someone in person. SRHS Virtual Care can be used if you become ill while on vacation or traveling.

How do I sign up?

Search the App store or Google Play for “SRHS Virtual Care” or visit SRHSVirtualCare.com

  • Step 1: Enroll to create your account
  • Step 2: Enter your insurance
  • Step 3: Select the doctor you’d like to see

How do I add a child to my account?

Parents and guardians can add their children who are under the age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add your child or dependent to your account.

What should I do if I have a child over 18 who is still on my health insurance?

He or she should enroll as an adult and create their own separate account.

What can the doctors treat?

  • Allergies
  • Cold and flu
  • Cold sores
  • Constipation
  • Diarrhea
  • Ear aches
  • Fever
  • Headache
  • Infections
  • Insect bites
  • Mild asthma
  • Minor sports injuries
  • Pink eye
  • Poison ivy
  • Rashes
  • Respiratory infections
  • Sinus infections
  • Stomach flu
  • Sore throat
  • Urinary tract infection

When would I use SRHS Virtual Care?

  • My doctor’s office is closed
  • I feel too sick to drive
  • I have children at home and can’t bring them with me
  • I’m on business travel and stuck in a hotel room
  • I’m on vacation and feeling sick

Do I need to use a camera or video?

Yes, most visits are conducted via video. The video is never recorded. You can use your smartphone, tablet or a computer with camera capabilities.

Will I receive a summary of my visit?

A detailed summary is emailed to you once the provider has completed documentation of the visit. The summary usually arrives within a few minutes after the visit.

What is the cost?

Doctor visits on SRHS Virtual Care are just $49.

How do I submit payments?

Payment is easy, just enter your credit card or debit card information. You may also use your FSA (flexible spending account) or HSA (health savings account) card. Your card is charged upon completion of the visit when the provider has completed documentation of the visit.

 

Questions & Assistance

If you have any other questions, please call or email our support team at 1-855-818-DOCS (1-855-818-3627) or support@americanwell.com

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