Important Information for all Cigna members
What is happening?
The contract between Cigna and Spartanburg Regional Healthcare System (SRHS), including Spartanburg Regional’s hospitals and affiliated physicians, will expire on March 31, 2020. The contract only affects Cigna’s commercial plans. Medicare Advantage plans will remain in network. Spartanburg Regional intends to keep you updated regularly on how the negotiations are progressing and how in-network access to services may be impacted in the future.
How does this affect me?
You can continue to receive medical services from your existing Spartanburg Regional medical provider through March 31, 2020. Beginning April 1, 2020, you may be responsible for higher out-of-network costs based on your health benefit plan with Cigna, as Spartanburg Regional providers will no longer be in the Cigna network.
What can I do?
First, contact your insurance company. Send a letter or call Cigna to let them know that you obtain your medical services from Spartanburg Regional and its affiliated providers and that you would like to continue to receive services from Spartanburg Regional. Contact your employer’s benefits department and inform them that you would like to continue to use Spartanburg Regional and its affiliated providers and encourage them to call Cigna. Spartanburg Regional maintains relationships with insurance companies that provide coverage to the majority of insured residents in the area.
Can I still make appointments with my doctors and can I still have procedures at SRHS hospitals?
If you wish to continue seeing your physicians after March 31, 2020, you may be responsible for higher out-of-network costs based on your health benefits plan with Cigna. You are encouraged to call the phone number on the back of your insurance card for more detailed information.
What if I am pregnant or receiving treatment for a special condition on or after April 1, 2020, and Spartanburg Regional hasn’t come to an agreement with Cigna?
Cigna members with specific conditions currently receiving care from Spartanburg Regional may be able to continue receiving services for a period of time. This is called continuity of care. For example, members who are pregnant or undergoing active treatment for a serious medical condition, such as cancer, may qualify. Members seeking continuity of care eligibility with Spartanburg Regional will need to call Cigna directly, using the phone number on their health insurance cards, to obtain authorization. Spartanburg Regional cannot grant this authorization.
How do I get my medical records?
You can access your patient records through MyChart. If you have not yet signed up for a MyChart account, please visit mychart.spartanburgregional.com. You will still have access to your MyChart account after March 31, 2020.
What if I need to go to an emergency room?
You will continue to have access to Spartanburg Regional’s hospitals and affiliated physicians in cases of emergency treatment, regardless of Spartanburg Regional’s network status with Cigna. If you experience an emergency, please seek treatment at the nearest emergency center or call 911.