Important Information for all Cigna members
What is happening?
Following the identification and emergence of the coronavirus (COVID-19), Cigna and Spartanburg Regional, have reached a temporary agreement to extend the current contract to May 31, 2020. This will ensure all Spartanburg Regional hospitals and physicians will remain in Cigna’s network for commercial health plans through May 31. Medicare Advantage plans will remain in network. Spartanburg Regional is dedicated to providing high-quality and affordable care to the communities we serve. Our healthcare system reinvests in the community, through investments in technology, facilities and equipment that serve our patients. Our agreements with insurance companies, like Cigna, allow us to sustain the critical health services our patients depend on. We recognize how important continuity of access to health care is for our patients and our communities.
Spartanburg Regional intends to keep you updated regularly on how the negotiations are progressing and how in-network access to services may be impacted in the future.
How does this affect me?
You can continue to receive medical services from your existing Spartanburg Regional medical provider through May 31, 2020. However, beginning June 1, 2020, you may be responsible for higher out-of-network costs based on your health benefits plan with Cigna, as Spartanburg Regional providers will no longer be in the Cigna network.
What can I do?
First, contact your insurance company. Send a letter or call Cigna to let them know that you obtain your medical services from Spartanburg Regional and its affiliated providers and that you would like to continue to receive services from Spartanburg Regional. Contact your employer’s benefits department and inform them that you would like to continue to use Spartanburg Regional and its affiliated providers and encourage them to call Cigna. Spartanburg Regional maintains relationships with insurance companies that provide coverage to the majority of insured residents in the area.
Can I still make appointments with my doctors and can I still have procedures at SRHS hospitals?
If you wish to continue seeing your physicians or have services performed at a Spartanburg Regional hospital or facility following May 31,2020, you may be responsible for higher out-of-network costs based on your health benefits plan with Cigna. You are encouraged to call the phone number on the back of your insurance card for more detailed information.
What if I am pregnant or receiving treatment for a special condition on or after May 31, 2020, and Spartanburg Regional hasn’t come to an agreement with Cigna?
Cigna members with specific conditions currently receiving care from Spartanburg Regional may be able to continue receiving services for a period of time at in-network coverage levels. This is called Transition of Care/Continuity of Care. For example, members who are in second or third trimesters of pregnancy, those with high-risk pregnancies or members undergoing active treatment for a serious medical condition, such as cancer, may qualify. Members seeking continuity of care eligibility with Spartanburg Regional must contact Cigna directly by calling the phone number on their health insurance cards or by logging into my.cigna.com and completing a Transition of Care/Continuity of Care request form. Spartanburg Regional cannot grant this authorization.
How do I get my medical records?
You can access your patient records through MyChart. If you have not yet signed up for a MyChart account, please visit MyChart.SpartanburgRegional.com. You will still have access to your MyChart account after May 31, 2020.
What if I need to go to an emergency room?
You will continue to have access to Spartanburg Regional’s hospitals and affiliated physicians in cases of emergency treatment, regardless of Spartanburg Regional’s network status with Cigna. If you experience an emergency, please seek treatment at the nearest emergency center or call 911.