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Visitor Guidelines

Guest Services

Guest Services

When a friend or family member is in the hospital, visits and support can make a powerful difference. That’s why we make it a priority to accommodate visitors as much as possible.

We want your time here to be as stress-free and positive as possible. If you need anything — a chaplain, translator, help finding your way around — one of our staff members will be glad to assist you.

Cherokee Medical Center: 864-487-4271
Pelham Medical Center: 864-530-6000
Spartanburg Hospital for Restorative Care: 864-560-3263
Spartanburg Medical Center: 864-560-6000
Spartanburg Medical Center – Mary Black: 864-573-3000
Union Medical Center: 864-301-2000

Directions & Maps

To keep family and friends informed while ensuring privacy for our patients, we ask each patient to name a friend or family member as his or her personal representative. The personal representative will receive updates on the patient’s condition. If a patient is in critical care, the designated representative is called a care partner.

It’s easy to neglect yourself when you have a loved one in the hospital. If possible, try to get plenty of rest at home or with friends. We’ll be happy to direct you to nearby hotels if needed.

If you have a concern or question about our guest services, please call:

Cherokee Medical Center complaint line: 864-487-1675
Pelham Medical Center: 864-530-2273
Spartanburg Medical Center: 864-560-6600
Spartanburg Medical Center – Mary Black Campus: 864-573-3237
Union Medical Center: 864-301-2390 (or 2390 from a hospital phone)

Hours

Hours

We only limit visitors in our facilities for clinical, health or safety reasons. Visitation will never be restricted, limited or otherwise denied on the basis of race, color, age, national origin, religion, sex, sexual orientation, gender identity or expression, or disability.

General visiting hours

Cherokee Medical Center

Flexible visiting hours.

Pelham Medical Center

Flexible visiting hours. After hours, please use the Emergency Department entrance.

Spartanburg Medical Center

Flexible visiting hours. After 9 p.m., please use the main entrance at the Montgomery Tower.

Spartanburg Medical Center – Mary Black Campus

General visiting hours are 7 a.m. to 9 p.m. After 9 p.m., please use the Emergency Department entrance.

Union Medical Center

General visiting hours: 6 a.m. to 9 p.m. After 6 p.m., enter at the Emergency Department entrance. After 9 p.m., the inner doors are locked; speak with a registrar if requesting to enter the main part of the hospital and patient rooms. The registrar will call security to speak with you and provide a visitor pass to allow entrance if warranted.

Critical and Intensive Care Hours

Cherokee Medical Center

Flexible visiting hours.

Pelham Medical Center

Flexible visiting hours. Please ask at the front desk to ensure it’s a good time to visit. After 8 p.m., two visitors per patient may stay in the waiting room.

Spartanburg Medical Center

Critical care unit schedules may differ. Please ask the front desk to ensure it’s a good time to visit. After 9 p.m., two visitors per patient may stay in the waiting room.

Critical Care Unit (CCU), second floor, Heart Center: Open 8 a.m. to 11:30 a.m.; 1:30 p.m. to 6 p.m.; 8 p.m. to 6 a.m.

Cardiovascular Recovery Unit (CVRU), second floor Heart Center: Open 8 a.m. to 11:30 a.m.; 1:30 p.m. to 6 p.m.; 8 p.m. to 6 a.m.

Pavilion 4 and 5: Open 8 a.m. to 12 p.m.; 2 p.m. to 6 p.m.; 8 p.m. to 6 a.m.

Spartanburg Medical Center – Mary Black Campus

ICU has flexible visiting hours; however, visits may be limited from 6 a.m. to 8:30 a.m. and from 6:30 p.m. to 8:30 p.m. Two visitors per patient may stay at the bedside.

If you are in the intensive care waiting room and need information from the intensive care staff, press the intercom button and someone will respond.

Labor & Delivery hours

Spartanburg Medical Center – Mary Black Campus

Visiting hours are 7 a.m. - 9 p.m.

Where to Eat

Where to Eat

Cherokee Medical Center

Cafeteria

Breakfast: 7 a.m. - 9:30 a.m.
Lunch 11:30 a.m. - 1:30 p.m.

Pelham Medical Center

Dogwood Café

Breakfast: 7 a.m. - 10 a.m.
Lunch: 11 a.m. - 3 p.m.
Dinner: 4 p.m. - 7 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 11 a.m. - 6 p.m.

To place your order, call 864-530-3666 or 2-3666 (on a hospital phone).

Spartanburg Medical Center

Allspice Café (main cafeteria)

Second floor of the main building (Church Street side)

Monday - Friday
Breakfast 7 a.m. - 9 a.m.
Lunch 11 a.m. - 2 p.m.

Subway

Across from the Allspice Café on the second floor

Monday - Friday
Open 24 hours

Saturday
Closes at 5 a.m., open 10 a.m. - 3 p.m.

Sunday
10 a.m. - 3 p.m.

Tower Café

First floor of the Montgomery Tower (Wood Street side)

Daily
6:30 a.m. - 10 p.m.

Half ‘n Half Coffee Shop

First floor of the Regional Outpatient Center

Monday - Friday
8 a.m. - 10 a.m. and 11 a.m. - 3 p.m.

To Your Health Café

Ground floor of the Gibbs Cancer Center & Research Institute

Monday - Friday
8 a.m. - 3 p.m.

Patient Meal Delivery Service

Daily
Breakfast: 7 a.m. - 9 a.m.
Lunch: 11 a.m. - 1 p.m. and Dinner: 4 p.m. - 6 p.m.
Light snacks, if appropriate, are available for patients upon request.

Delivery times vary within each nursing unit.

Guest meals are available upon request for $5 per meal, cash only. Please call 864-560-6726 to order. Payment due upon meal delivery.

Spartanburg Medical Center – Mary Black Campus

Monday - Friday
Breakfast: 6:30 a.m. - 9 a.m.
Lunch: 11 a.m. - 2 p.m.
Dinner: 5 p.m. - 6 p.m.  

Saturday - Sunday
Breakfast: 6:30 a.m. - 9 a.m.
Lunch: 11 a.m. - 1:30 p.m.
No dinner schedule for weekends.

Union Medical Center

Wally T Café

Monday - Friday
Breakfast: 7 a.m. - 10 a.m.

Lunch: 11:30 a.m. - 2 p.m.

Health & Safety Rules

Health & Safety Rules

To help us provide a safe, healthy and comforting healing environment, please observe these rules while you’re visiting:

  • Wash your hands often. Hand sanitizer and hand wipe dispensers are located throughout the hospitals. Please clean your hands before entering and leaving patient areas to prevent the spread of germs.
  • If you have symptoms of a cold, flu or other contagious illness, please rest at home until you are well. Visiting patients while you are ill can spread illness and slow their recovery.
  • A quiet and respectful environment is vital to healing. If any visitor causes a disturbance, staff will notify security.
  • Don't bring food or candy for a patient unless a doctor gives permission. Your loved one may have diet restrictions and some foods may be harmful.
  • Tobacco use, including smoking, vaping, e-cigarettes, dipping or chewing, is not permitted on hospital campuses.
  • To ensure medication safety, please do not talk or ask questions of nurses or other staff members while they are preparing and administering medications.
  • Please limit the number of visitors in the room as directed by the staff in the unit you are visiting. Patients at Spartanburg Medical Center – Mary Black Campus may have two visitors at any one time based on the patient's condition. Young children may require special permission by the patient's nurse to visit patient rooms.
  • Please keep personal items with you. Clutter in patient areas can interfere with medical equipment and access to the patient. In the waiting room, clutter on the floor could cause trips and falls.
  • Electric appliances, including coffee makers, slow cookers and electric blankets, are not permitted in patient rooms or waiting areas, as they present a fire risk.
  • If you witness a disturbance or danger, inform staff or contact security 24 hours a day at:

Special Rules for Critical Care Units

Critical care patients have urgent needs and are at higher risk for infection or complications than other patients. Following these rules will help ensure their safety and well-being in this higher level of care.

  • Only immediate family may visit in critical care, and no more than two visitors at a time.
  • No children under the age of 12 are allowed in critical waiting areas or patient rooms.
  • All electronic devices must be placed on silent or vibrate.
  • Please visit in short intervals, 10 to 15 minutes per visit, so the patient can rest and the nurses can care for them.
  • On admission to the critical care unit, each patient is asked to designate a care partner who will stay updated on the patient’s condition. You must be wearing your care partner badge to receive information about the patient.
  • At certain times, the unit will be closed to all visitors for patient safety and privacy so that regular care and procedures can be performed.
  • To ensure medication safety, please do not talk or ask questions of nurses or other staff members while they are preparing and administering medications.
  • Use the call light in the patient’s room for requests and questions.
  • Please use hand sanitizer before and after leaving to protect patients and yourself.
  • To prevent infection or allergies, no live flowers or plants are allowed. Cards, balloons or pictures are welcome.
  • Please do not sit on the patient’s bed, floor, commode, windowsills or countertops.
  • Do not stand or gather in the hallways, as staff members may need to move quickly to help a patient.
  • Please do not bring large bags, luggage, blankets, pillows or portable chairs into patient rooms or waiting areas.
  • Taking photographs or video of staff or patients is strictly prohibited.
  • Please do not eat, drink or sleep in patient rooms or waiting areas.
  • Public bathrooms are available throughout the hospital. Please do not use patient bathrooms.
  • No cooking devices or other appliances are allowed, as they present a fire risk.

Special Rules for Labor & Delivery

To keep our smallest patients safe, the unit has a restricted entrance and exit, with an alarm system that you may hear during your stay.

  • To prevent hallway traffic and confusion, labor patients may have only two or three visitors at a time. Triage or recovery patients may have only one visitor at a time.
  • Do not enter the area without a Labor & Delivery visitor badge. Family and friends may take turns, exchanging badges outside the department entrance.
  • Children under 12 may not enter unless they are the newborn’s siblings and are accompanied by an adult with a Labor & Delivery visitor badge.
Contact Us

Contact Us

Cherokee Medical Center
864-487-4271
Pelham Medical Center
8645306000
Spartanburg Hospital for Restorative Care
864-560-3263
Spartanburg Medical Center
864-560-6000
Spartanburg Medical Center – Mary Black
864-573-3000
Union Medical Center
864-301-2000