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Visitor Guidelines

SRHS temporarily suspends all visitation to hospitals

SRHS temporarily suspends all visitation to hospitals

Our community has taken dramatic steps to limit the spread of COVID-19, from closing schools to changing the way we dine, shop and socialize. Over the last two months, Spartanburg Regional Healthcare System has steadily increased our visitor restrictions in response to this pandemic.

“The community has been very understanding, and we appreciate the cooperation we have received from families and friends,” said Dr. Christopher Lombardozzi, chief medical officer for Spartanburg Regional Healthcare System. “Now, we are temporarily suspending all visitation at our hospitals. We understand that this is an inconvenience, but the health and safety of our community is paramount.”

Visitation is currently limited to only three situations:

  • End-of-life situations (for non-COVID-19 patients)
  • Labor & Delivery
  • NICU and pediatric patients

These patients will be allowed only two visitors at a time. Visitors under the age of 18 are not allowed to visit any hospital campus.

COVID-19 patients are not allowed visitors.

For nursing facilities, all visitors are restricted, except in certain compassionate care situations, such as an end-of-life situation.

The decision to suspend visitation follows recommendations by the Centers for Disease Control and Prevention (CDC), S.C. Department of Health and Environmental Control (DHEC), as well as state and federal leadership.

We encourage families to use alternative means of communicating with their loved ones, and if needed, wait in their vehicles while a patient attends an appointment – in accordance with state and federal guidelines for limiting personal interactions.

These restrictions apply to the following acute-care hospitals:

  • Cherokee Medical Center
  • Pelham Medical Center
  • Spartanburg Medical Center
  • Spartanburg Medical Center – Mary Black Campus
  • Union Medical Center
  • Hospital for Restorative Care

In addition to these visitation restrictions, Spartanburg Regional has closed many entrances to hospitals and facilities. Signage will direct patients to open entryways.

Certain screenings and testing, such as mammograms and lung scans, are being rescheduled, with the health system notifying patients.

Guest Services

Guest Services

We want your time here to be as stress-free and positive as possible. If you need anything — a chaplain, translator, help finding your way around — one of our staff members will be glad to assist you.

Cherokee Medical Center: 864-487-4271
Pelham Medical Center: 864-530-6000
Spartanburg Hospital for Restorative Care: 864-560-3263
Spartanburg Medical Center: 864-560-6000
Spartanburg Medical Center – Mary Black: 864-573-3000
Union Medical Center: 864-301-2000

Directions & Maps

If you have a concern or question about our guest services, please call:

Cherokee Medical Center complaint line: 864-487-1675
Pelham Medical Center: 864-530-2273
Spartanburg Medical Center: 864-560-6600
Spartanburg Medical Center – Mary Black Campus: 864-573-3237
Union Medical Center: 864-301-2390 (or 2390 from a hospital phone)

Where to Eat

Where to Eat

Cherokee Medical Center


Breakfast: 7 a.m. - 9:30 a.m.
Lunch 11:30 a.m. - 1:30 p.m.

Pelham Medical Center

Dogwood Café

Breakfast: 7 a.m. - 10 a.m.
Lunch: 11 a.m. - 3 p.m.
Dinner: 4 p.m. - 7 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 11 a.m. - 6 p.m.

To place your order, call 864-530-3666 or 2-3666 (on a hospital phone).

Spartanburg Medical Center

Allspice Café (main cafeteria)

Second floor of the main building (Church Street side)

Monday - Friday
Breakfast 7 a.m. - 9 a.m.
Lunch 11 a.m. - 2 p.m.


Across from the Allspice Café on the second floor

Monday - Friday
Open 24 hours

Closes at 5 a.m., open 10 a.m. - 3 p.m.

10 a.m. - 3 p.m.

Tower Café

First floor of the Montgomery Tower (Wood Street side)

6:30 a.m. - 10 p.m.

Half ‘n Half Coffee Shop

First floor of the Regional Outpatient Center

Monday - Friday
8 a.m. - 10 a.m. and 11 a.m. - 3 p.m.

To Your Health Café

Ground floor of the Gibbs Cancer Center & Research Institute

Monday - Friday
8 a.m. - 3 p.m.

Patient Meal Delivery Service

Breakfast: 7 a.m. - 9 a.m.
Lunch: 11 a.m. - 1 p.m. and Dinner: 4 p.m. - 6 p.m.
Light snacks, if appropriate, are available for patients upon request.

Delivery times vary within each nursing unit.

Guest meals are available upon request for $5 per meal, cash only. Please call 864-560-6726 to order. Payment due upon meal delivery.

Spartanburg Medical Center – Mary Black Campus

Monday - Friday
Breakfast: 6:30 a.m. - 9 a.m.
Lunch: 11 a.m. - 2 p.m.
Dinner: 5 p.m. - 6 p.m.  

Saturday - Sunday
Breakfast: 6:30 a.m. - 9 a.m.
Lunch: 11 a.m. - 1:30 p.m.
No dinner schedule for weekends.

Union Medical Center

Wally T Café

Monday - Friday
Breakfast: 7 a.m. - 10 a.m.

Lunch: 11:30 a.m. - 2 p.m.

Health & Safety Rules

Health & Safety Rules

To help us provide a safe, healthy and comforting healing environment, please observe these rules while you’re visiting:

  • Wash your hands often. Hand sanitizer and hand wipe dispensers are located throughout the hospitals. Please clean your hands before entering and leaving patient areas to prevent the spread of germs.
  • If you have symptoms of a cold, flu or other contagious illness, please rest at home until you are well. Visiting patients while you are ill can spread illness and slow their recovery.
  • A quiet and respectful environment is vital to healing. If any visitor causes a disturbance, staff will notify security.
  • Don't bring food or candy for a patient unless a doctor gives permission. Your loved one may have diet restrictions and some foods may be harmful.
  • Tobacco use, including smoking, vaping, e-cigarettes, dipping or chewing, is not permitted on hospital campuses.
  • To ensure medication safety, please do not talk or ask questions of nurses or other staff members while they are preparing and administering medications.
  • Please keep personal items with you. Clutter in patient areas can interfere with medical equipment and access to the patient. In the waiting room, clutter on the floor could cause trips and falls.
  • Electric appliances, including coffee makers, slow cookers and electric blankets, are not permitted in patient rooms or waiting areas, as they present a fire risk.
  • If you witness a disturbance or danger, inform staff or contact security 24 hours a day at:

Special Rules for Critical Care Units

Critical care patients have urgent needs and are at higher risk for infection or complications than other patients. Following these rules will help ensure their safety and well-being in this higher level of care.

  • Only immediate family may visit in critical care.
  • No children under the age of 12 are allowed in critical waiting areas or patient rooms.
  • All electronic devices must be placed on silent or vibrate.
  • Please visit in short intervals, 10 to 15 minutes per visit, so the patient can rest and the nurses can care for them.
  • On admission to the critical care unit, each patient is asked to designate a care partner who will stay updated on the patient’s condition. You must be wearing your care partner badge to receive information about the patient.
  • At certain times, the unit will be closed to all visitors for patient safety and privacy so that regular care and procedures can be performed.
  • To ensure medication safety, please do not talk or ask questions of nurses or other staff members while they are preparing and administering medications.
  • Use the call light in the patient’s room for requests and questions.
  • Please use hand sanitizer before and after leaving to protect patients and yourself.
  • To prevent infection or allergies, no live flowers or plants are allowed. Cards, balloons or pictures are welcome.
  • Please do not sit on the patient’s bed, floor, commode, windowsills or countertops.
  • Do not stand or gather in the hallways, as staff members may need to move quickly to help a patient.
  • Please do not bring large bags, luggage, blankets, pillows or portable chairs into patient rooms or waiting areas.
  • Taking photographs or video of staff or patients is strictly prohibited.
  • Please do not eat, drink or sleep in patient rooms or waiting areas.
  • Public bathrooms are available throughout the hospital. Please do not use patient bathrooms.
  • No cooking devices or other appliances are allowed, as they present a fire risk.

Special Rules for Labor & Delivery

To keep our smallest patients safe, the unit has a restricted entrance and exit, with an alarm system that you may hear during your stay.

  • Do not enter the area without a Labor & Delivery visitor badge. Family and friends may take turns, exchanging badges outside the department entrance.
Contact Us

Contact Us

Cherokee Medical Center
Pelham Medical Center
Spartanburg Hospital for Restorative Care
Spartanburg Medical Center
Spartanburg Medical Center – Mary Black
Union Medical Center