Why am I receiving a new bill from Spartanburg Regional Healthcare System?
The new bill is our new consolidated bill which reflects all your healthcare visits at locations using our new electronic health record system. The new bill covers your care at Spartanburg Regional Healthcare System hospitals, employed physicians and outpatient services.
What is consolidated billing?
Consolidated billing means that instead of getting separate bills from Spartanburg Regional Healthcare System hospitals, employed physicians and outpatient services, the person responsible for paying the bill will get one itemized billing statement that includes care from all service locations.
When will this change happen?
We are making this billing change in phases with our hospitals, employed physicians and outpatient services. The transition to the new system began in June 2016 and will be completed by October 2016. Until then, you may still get separate bills from your Spartanburg Regional Healthcare System doctors and hospitals as we make this transition. It’s important that you pay all bills that you receive during this period of time.
Why am I getting both the old bills and the new bills from your clinics and hospitals?
You are receiving two statements, because you have an outstanding balance for services rendered prior to the implementation our new electronic health record system. If you are carrying a balance for services prior to the implementation of the new electronic health record system, you will continue to receive a separate bill for those services until the balance is resolved.
Why switch to consolidated billing?
The new single itemized bill is part of our new electronic health record system.
Will all of my doctors be part of this change in billing?
Some of the doctors you see at Spartanburg Regional Healthcare System are not employed by us, so you will receive a separate bill from these doctors for care they provide. For example, you will still get a separate doctor’s bill for services such as:
- Radiology results when you have an X-ray, MRI or other imaging services
- Anesthesia care to help with pain during surgery or other procedures
- Pathology results when you have a lab test that needs additional examination
Why does my bill include my child’s health care visits?
Child healthcare visits appear on the bill of the parent who is noted as the financial guarantor for that child. The new bill you received is our new consolidated bill which reflects all of your Spartanburg Regional Healthcare System visits. It is part of our new electronic health record system.
My daughter is 18 years old but is covered under my insurance policy. Can I be listed as her guarantor so that I receive the bill?
Every individual 18 years of age or older is registered as their own guarantor in the new electronic medical record system and receives her own separate billing statement.
I have received two different bills from the same doctor in the same month. Do I have to make a payment on them both? Why?
Yes. If you went to the doctor before the implementation of the new electronic health record system, that activity is billed separately utilizing our old system. Subsequently, if you were seen after the implementation of our new electronic health record system, you will receive a new consolidated statement for that visit. These are two separate bills and both need to be paid. If you have questions about any of the bills your receive and what is due our team of customer service representatives are ready to assist at 877-596-2455 or 864-560-4304.
How do I pay my new consolidated bill online?
Your new bill can be paid using our online patient portal MyChart. Go to SpartanburgRegional.com/BillPay to learn more or call the Business Office at 877-596-2455 or 864-560-4304.
Can I still pay my OLD hospital and clinic bills online?
Yes, you may still pay your bills from the old system online at SpartanburgRegional.com/BillPay. Select your statement of choice and follow the instructions. You can also pay old bills over the phone with a credit card by calling the number on the statement.
Do I need to send in separate payments for multiple billing statements?
Sending in separate payments helps to expedite posting those payments to your accounts and ensures the payments are posted accurately.
What if I have questions about my new bill?
We’re here to help you with your new bill. For more information, visit SpartanburgRegional.com/BillPay. Or, call the Business Office at 877-596-2455 or 864-560-4304.