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Visitor Guidelines

We know how important it is for our patients to have the support of friends and family during their stay. In order to maintain the highest standard of patient- and family-centered care, we have developed these guidelines for the safety and well-being of our patients and their loved ones.

And while we restrict visitation in some areas based on clinical needs, please be assured that visitation will never be restricted, limited, or otherwise denied on the basis of race, color, age, national origin, religion, sex, sexual orientation, gender identity or expression, or disability. We welcome and care for all our patients and visitors, addressing faith-based concerns with sensitivity and offering translations as needed.

If you have questions, concerns, or wish to see a chaplain, you may ask a nurse at any time. You may also call Spartanburg Medical Center Guest Services during business hours at 864-560-6600 for more information about the hospital and resources available to you.

View Spartanburg Campus Map

View Pelham Campus Map


What is a personal representative?

When patients are admitted to the hospital, they are asked to designate a friend or family member as their personal representative who will receive updates on the patient’s condition from staff. If the patient is admitted to critical care, their designated person will be referred to as the “care partner.”

While your loved one is here

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It is important that you care for yourself while attending to your loved one and get a restful sleep at home or with friends if possible. Although overnight accommodations are not available within the hospital for out-of-town visitors, we can direct you to hotels nearby.

If you are unable to visit your loved one in person, you can always send a Cheer Card, a customized note delivered directly to the patient’s room by Guest Services.

Where to eat

Within the hospital, there are several convenient locations for guests to purchase food. We ask that visitors be considerate of others and not eat in the waiting areas. The main cafeteria and the Tower Café provide space for families to sit and enjoy a meal.

Spartanburg Medical Center

Allspice Café (main cafeteria)

Second floor of the main building (Church Street side)
Monday – Friday: Breakfast 7 – 9 a.m. and Lunch 11 a.m. – 2 p.m.


Across from the Allspice Café on the second floor
Monday – Friday: Open 24 hours
Saturday: Closes at 5 a.m., Re-opens 10 a.m. – 3 p.m.
Sunday: 10 a.m. – 3 p.m.

Tower Café

First floor of the Montgomery Tower (Wood Street side)
Daily: 6:30 a.m. – 10 p.m.

Half ‘n Half Coffee Shop

First floor of the Regional Outpatient Center
Monday – Friday: 8 – 10 a.m. and 11 a.m. – 3 p.m.

To Your Health Café

Ground floor of the Gibbs Cancer Center
Monday – Friday: 8 a.m. – 3 p.m.

Patient Meal Delivery Service

Delivery times vary within each nursing unit.
Breakfast: 7 – 9 a.m.
Lunch: 11 a.m. – 1 p.m. and Dinner: 4 – 6 p.m.
Light snacks, if appropriate, are available for patients upon request.

Guest meals are available upon request for $5 per meal, cash only. Please call 864-560-6726 to order. Payment due upon meal delivery.

Pelham Medical Center

Dogwood Café

Breakfast: 7 – 10 a.m.
Lunch: 11 a.m. – 3 p.m.
Dinner: 4 – 7 p.m.
Saturday: 9 a.m. – 6 p.m.
Sunday: 11 a.m. – 6 p.m.

To place your order, dial: 2-3666 or 530-3666.

Health Hazards

  • Wash your hands often. Hand sanitizer and hand wipe dispensers are located throughout the hospital. Please remember to clean your hands when both entering and leaving patient areas.
  • If you have symptoms of a cold, flu, or other contagious illness, please rest at home until you are well. Visiting patients while you are ill can spread illness and slow their recovery.
  • Smoking, including vaping and e-cigarettes, and the use of other tobacco products are not permitted on the hospital campus.

Safety Hazards

  • Personal items must be kept with you at all times. Clutter in patient areas can interfere with or obstruct medical equipment and access to the patient. The waiting room floor should also be kept clear to prevent trips and falls.
  • Electric appliances, including coffee makers, slow cookers and electric blankets, are not permitted in patient rooms or waiting areas, as they are a fire risk.
  • A quiet and respectful environment is helpful for everyone. If an individual causes a disturbance, security will be notified. Security may also be reached 24 hours a day at 864-560-6333.

When to visit at Spartanburg Medical Center

Spartanburg Medical Center has flexible visiting hours. Please use the main entrance in Montgomery Tower when visiting after 9 p.m.

Visitor Guidelines for Spartanburg Medical Center — Mary Black

When to visit at Pelham Medical Center

Pelham Medical Center has flexible visiting hours. After hours, please use the Emergency Department entrance.

Read about additional guidelines for Critical Care Units

Read about additional guidelines for Labor & Delivery

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