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Physician Portal

Connect1 EpicCare

Connect1 EpicCare

Spartanburg Regional Healthcare System strives to support physicians by providing interactive tools that make it easier to work with SRHS’s applications.

Log in to the physician portal (through Citrix)

The Connect1 Physician Portal is a secure web-based application designed to connect independent community physicians and providers and their practices to information stored in SRHS’s EMR for their referred and admitted patients.

Access to the Connect1 Physician Portal is a four step process.

  1. Complete and send one SRHS Clinical Access Request Form for each practice to PhysicianAccess@srhs.com.
  2. Ensure physicians and providers review the Connect1 Physician Portal Access Agreement and sign on page 3 as a “Participant.”
  3. One “authorized user” certification form (page 4) of the Connect1 Physician Portal Access Agreement should be completed for each staff member that needs a login to the new Portal. Send these with the Request Form to PhysicianAccess@srhs.com.
  4. After approximately 10-15 days each Participant and Authorized User will receive a letter from Epic with their new log-in User ID and Password to access the new Connect1 Physician Portal.

* DO NOT submit an access request for any providers/users who already have Epic access at SRHS. (Submitting a request for a provider/user that already has EPIC access through SRMC will result in loss of primary access to the system. If a user already has EPIC access they do not need access to Connect1 Physician Portal.)

EpicCare Link FAQs

EpicCare Link FAQs

What is the Connect1 Physician Portal?

The Connect1 Physician Portal is a secure web-based application designed to connect independent community physicians and providers to information stored in SRHS’s EMR for their referred and admitted patients.

As patients receive care from SRHS, SRHS will send you (the physician and/or provider) notifications and updates. You’ll have the information you need to plan patients’ ongoing care and patients will feel better, knowing that you’re up to speed on all the care they receive.

Who should use the Connect1 Physician Portal?

Community users, independent physicians and independent practices who are not employees of SRHS but utilize SRHS services should use the Connect1 Physician Portal. This includes:

  • Referring and referred-to providers
  • Practice and support staff delegates
  • Practice managers/nurse managers
  • Referral coordinators

Is there a fee for using SRHS’s Connect1 Physician Portal?

SRHS provides access at no cost.

Do I need to submit an access request for any providers or users who already have Epic access at SRHS?

No, please do not submit an access request for a provider/user that already has Epic access at SRHS. Submitting a request for a provider/user that already has Epic access at SRHS will result in loss of primary access to the system. If a user already has Epic access, they do not need access to Connect1 Physician Portal.

How do I sign up for the Connect1 Physician Portal?

Physicians and providers are required to review and sign the Connect1 Physician Portal Access Agreement above.

Practice managers should submit one access request agreement for the practice and one for each staff member in need of a Connect1 Physician Portal log-in.

How long will it take before physicians and providers have access to the Connect1 Physician Portal?

Access will be granted to physicians and/or providers within 15 business days following receipt of the completed access agreements.

What does the Connect1 Physician Portal offer?

Features of the Connect1 Physician Portal include:

  • Easy, paperless referrals; Automatic follow-up
  • Nothing to install – it’s all online
  • Notifications on lab, imaging and test results
  • Information on hospital admissions and discharge summaries
  • Consultation notes
  • Links to PACS images and scanned files
  • Managed access features
  • Quarterly de-activation process for inactive users

Is training available for the Connect1 Physician Portal?

Yes. Computer-based training is encouraged; however, it is not required for access. Information on education and training is available in the EpicCare Link Quick Start Guide.

Who do I call if I experience problems with the Connect1 Physician Portal?

Technical issues (such as password resets) should continue to be reported through the Help Desk as with other applications by calling 864-560-4357 (HELP).