The MyChart patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online. With MyChart, you can:
Request appointments or schedule appointments directly online
View your health summary from the MyChart electronic health record
View test results
Request prescription refills
Communicate electronically and securely with your medical care team
Pay your bill online
eCheck-in online and e-sign consent documents before your appointment
Request financial estimates and request financial assistance
For your security, your activation code expires after 2 weeks. If your activation code has expired or you did not receive one to activate your account, simply click the “Sign Up Online” button on the MyChart login page. If you still have problems, call the MyChart customer service line at 1-888-84-CHART
Contact us at 1-888-84-CHART and after we verify your information, a new code will be sent.
You can also click the "Forgot username" link on the MyChart login page to reset your password online. You may also contact MyChart patient support line at 1-888-84-CHART for additional assistance.
We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Watch the video below to learn how to provide one-time access to your health information with another provider, such as a dentist or physical therapist. You’ll also learn about granting long-term proxy access to a MyChart account if you help manage the care for a family member.
Pediatric patients: legal guardian/parent is required to turn in the proxy request to the child's physician's office; the office will review the proxy request and grant access. This allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to your physician’s office to request access to this convenient service.
Adults can invite other adults to have proxy access to their MyChart account and can choose between read-only access or access to send messages and schedule appointments.
All lab, imaging and pathology results are released immediately after they are resulted.
Your MyChart information comes directly from your electronic health record at your doctor's office. Ask your doctor to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic health record each visit.
You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician's office by phone if the situation requires immediate attention or dial 911 if it is an emergency.
Security and privacy
Security and privacy
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. Patients can also enable two-factor authentication for an extra level of security.
MyChart is owned and operated by Epic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.